Return & Refund Policy

We offer a hassle-free 7-day return and exchange policy from the date of delivery. Requests raised after 7 days will not be accepted. Article will be exchanged and amount will be refunded only after inspecting the article received from the customer.

Eligibility for Return or Exchange

To be eligible, products must:

• Be unused, unworn, and unwashed.
• Have all original tags and packaging intact.
• Be returned in the same condition as received.

Products showing signs of wear, damage, stains, or missing tags will not qualify for return or exchange.

Exchange Policy

• Size exchanges are available within 7 days of delivery.
• Exchanges are subject to stock availability.
• Only one exchange is allowed per order.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or altered products.
• Innerwear and accessories.
• Products marked as "Final Sale" or "Non-Returnable".
• Gift cards.

Refund Policy

Once the returned item passes quality inspection, the refund will be initiated within 5–7 business days.

• For prepaid orders, refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or store credit.

Reverse Pickup

• Reverse pickup will be arranged wherever service is available.
• If reverse pickup is unavailable, customers may self-ship the product. Courier charges up to ₹100 may be reimbursed upon providing a valid receipt.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs and an unboxing video for faster resolution.

Order Cancellation

Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests cannot be accepted.

Contact Us

For return, exchange, or refund assistance, please contact:

Email: lvndrclothing90@gmail.com

WhatsApp: +91-8796488828

Customer Support Hours: Tuesday–Sunday, 10 AM – 6 PM